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Last Updated: 23 April 2005
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Find all your questions and answers here

Frequently Asked Questions Click here to contact us for further information
Learning Tools
What is E-Learning?
What is a self-paced course?

Who are the intended users of the online courses?

Where do classes take place?
How are the online courses being delivered to me?
What is Elearning-Avenue?
What do I get when I join Elearning-Avenue.com?
What happens after I joined Elearning-Avenue.com?
How do I join Elearning-Avenue.com?
How much does Elearning-Avenue.com membership Cost?
What makes these Elearning Avenue Online Courses such high quality?
Will there any complicated software involved?
What are the system requirements required to run the courses purchased from Elearning-Avenue?
Do I need to download a plugin to run an online course?
Will I need to buy and learn to use complicated software?
Can I run the courses on a Mac?
How can I know that the ELearning quality provided herein is high quality?
How much time to complete a course?
Do I need to buy a textbook?
Can I return directly to my last page completed the next time?
How about the technical support if I run into problems with the courses?
Any updates of new courses in the future?
Can you send me a catalog?
How much do your online courses cost?
How do I order an online training course
What forms of payment do you take?
Could you tell me if there is any recognition for completing the online courses offered?
I am interested in being a online instructor. Do you have any vacancies?
I have questions not answered here. Whom can I call or email?


What is eLearning?
E-learning or Online training is often used interchangebly. Both of these medium utilizes The Internet as the main form of delivery method.

Online training is the new trend for working adults seeking the opportunity to expand their skill sets all without consuming too much of their time by going to the conventional way of classroom-led instructions, which typically may cost a bomb to enroll in. No hassle, no hurry, no traffic jam, all you need is a computer plugged into the Internet.

Imagine sitting on the Coffee Bean with you laptop on and while getting the whole classroom in front of you, you sip in comfortably of your hot Cappuccino.

Our online trainings are just simply educational courses which are delivered to you over the Internet so that you can start learning and cultivating the right skill set effectively, regardless of time and geographic location. Check out our Glossary if you want to know more of Online Training.


What is a self-paced course?
When you take on a self-paced course, this means that you are in control of your learning schedule, your learning hours, and your learning curve. This will also mean that you can take on any of our courses right on your laptop in the Starbucks or Coffee Bean with the internet connections!


Who are the intended users of an online course?
Anyone who are serious about their current skill sets, current job, or people who are knowledge seekers seeking to expand their knowledge horizon to turbocharge their careers are welcome to take part in this new trend of learning.

Postgraduate / undergraduate students are welcome to take these courses to supplement their learning materials apart from those given by their lecturers or colleges.

Our experiences have shown that students who blended well their current study practice with those of elearning programs tend to yield better results in comprehension and retention compared to those traditional methods of studying.


Where do classes take place?
You will not find the traditional classes take place in Elearning Avenue. What you’ll find are those mind blowing simulated classroom led instructional course


How are the online courses being delivered to me?
As an online course provider, all our training courses are delivered through The Internet. As long as you stay connected, you would sign in to the NETg's Learning Managemnet System through Elearning Avenue using the login information which was sent to you the first time when you have registered from us. From there, you would be able to learn all the materials online just as what a conventional instructor-led classroom may take you.


What is Elearning-Avenue?
Elearning-Avenue is the premier E-Learning content provider of quality and excellent learning experience, serving as a one-stop portal for e-learning course materials of variety categories ranging from soft skills to Technical courses. There are over 3000 courses to cater for people from all over the world.


What do I get when I join Elearning-Avenue.com?
When you are a member of Elearning-Avenue.com, you’ll get to enjoy fabulous discounts and cash rebates for online courses you register during our promotional period. Plus, you’ll get to browse through our extensive collection of FREE quality Ebooks and other exciting FREE goodies offered by our partners in collaboration. You’ll also get a chance to receive our course updates and newsletters all mailed to your inbox automatically!


What happens after I joined Elearning-Avenue.com?
Being as a member of Elearning-Avenue.com brings you not only the opportunity of enriching yourself through e-learning but also a massive wealth of information at your fingertips through FREE ebooks, newsletters and other exclusive membership benefits such as discounts and cash giveaways.


How do I join Elearning-Avenue.com?

You will be registered as Elearning-Avenue.com members automatically upon first purchase of any courses you buy from us. Please enter your Elearning Avenue IDs in the payment gateway Email address field so that we can keep track of your course purchase and may entitle you to better discounts for subsequent purchase.


How much does Elearning-Avenue.com membership Cost?

FREE


What makes these Elearning Avenue Online Courses such high quality?
Our online courses were created and developed by NETg, a renowned world leader in self-paced training. All courses are authorized where appropriate by vendors such as Microsoft, CISCO, Novell and follow their official curriculum.

With over 4,000 corporate customers and millions of users worldwide, many of the world’s best companies rely on NETg to anticipate mission-critical learning needs, including Daimler-Chrysler, Honeywell, Procter & Gamble, Dow Chemical, Motorola, Nestlé, Cap Gemini Ernst&Young, Konica and Scottish Power.

As part of Thomson, NETg provides an all-encompassing portfolio of integrated learning products and services. The NETg offering spans business, personal and technical skills, and is delivered via a blend of all learning methods - from e-Learning to instructor-led training - that meets the unique needs and learning styles of every individual

NETg has been awarded Computing Magazine’s “IT Training Company of the Year” and “Computing Excellance” awards 2000 – the two most prestigious IT training awards in the United Kingdom.


Will there any complicated software involved?
The only software other than your browser and your Operating System is the JAVA Runtime Environment which is FREE to download


What are the system requirements required to run the courses purchased from Elearning-Avenue?
Basically, a windows-based multimedia PC which can access the Internet is all that is needed to run our online courses. However, a PC with Windows XP and Internet Explorer 6.0 would be much preferred choice. You will need a browser with JAVA runtime environment installed. You can find the detailed requirements here


Do I need to download a plugin to run an online course?

All necessary plug-ins will be downloaded automatically the first time you access the courses. Other software you will need to install is the JAVA Runtime Environment which can be obtained here.


Will I need to buy and learn to use complicated software?
No. You will need to access the Internet and login using your IDs and Passwords. All first time installation will be done automatically.


Can I run the courses on a Mac?
No. Our courses currently do not run on Mac.


How can I know that the ELearning quality provided herein is high quality?
Our Elearning courses are provided by NETg, a leading provider of integrated information solutions to business and professional markets worldwide, who has been in the forefront of Elearning market capitalization of major corporations such as Daimler-Chrysler, Honeywell, Procter & Gamble, Dow Chemical, Motorola, Nestlé, Cap Gemini Ernst&Young, Konica and Scottish Power.


How much time to complete a course?
Typically a course may run for about 2 – 3 hours of presentation, depending on the courses you enroll in. You can always save the point where you stop and continue from there at a later time.


Do I need to buy a textbook?
No. You only need to buy the courses and start learning ONLINE!


Can I return directly to my last page completed the next time?
Yes. One of the many features of our courses is that you can save the point where you stop and continue from there at a later time.


How about the technical support if I run into problems with the courses?
You can always drop us an email stating your concerns and problems to our Technical Deparment.

Our friendly Technical staff will respond to you as soon as possible, typically it will take from 2 to 3 days of response time. If you have any other concerns regarding the course purchase or registration, you can contact our Customer Support .

You can find all the relevant contacts here. You can even opt to contact us directly instead. However, phone support is limited to our office hours.


Any updates of new courses in the future?
Our courses are constantly updated but it shall depend on our principal to release them to the public. We shall notified our members for all the new courses. If you have not purchased anything yet from us, you can also subscribe to our mailing list to know more about our future development, course updates, newsletters and many more.

You may even be entitled for FREE premium gifts from time to time just by joining our mailing list. All information and emails are protected by our spam policy. You can unsubscribe anytime you think it’s appropriate.


Can you send me a catalog?

Elearning-Avenue does not publish a catalog. However, you may browse through hundreds of online courses through the website. You may also use the search engine to search a particular course you may be interested in


How much do your online courses cost?

Course price may vary from a course to another. However, Elearning-Avenue gives you the best price for the quality of the online course you can get from us. You may also view the course price list in our catalog.


How do I order an online training course

Read our Getting Started guide
Click on the Main categories on the left panel.-> Snapshot
Select on the categories / course series you would like to choose. Eg MS Office 2002 Fundamental User Applications
Click “Buy Now” if you wish to purchase that particular individual course immediately or click on the <ICON> to add to cart. Once finish, you may click “Shopping Cart” on the top panel to view all your ordered items or click “Check Out” to check out immediately.
Once “Check Out” is clicked, you will be taken to our payment gateway to process your application. Enter you transaction details. (Please note your credit card details are not revealed to us as these details are processed by 2CO). If you are still unsure of how to pay using your Credit Card, read them here.
Please wait for a lead time of about 1 week for Netg to register user IDs and password to you. Your Elearning Avenue account details will also be emailed to you. You may need to login into Elearning Avenue before logging into Netg course login. Your course purchases history and Netg login information will be displayed in your Elearning Avenue user console to help you to remember your Netg login.

What forms of payment do you take?
Currently we accept only major credit cards (VISA and MASTERCARD) through our payment gateway.


Could you tell me if there is any recognition for completing the online courses offered?

Elearning-Avenue provides most of the courses for you to take up and learn certain skills which are required in your daily job routine. However, these courses serve as complement of your existing study materials and are not meant to replace your degrees awarded by your university. Certain courses such as MSCE and CCNA are certified by Microsoft and CISCO respectively and can be effectively used to complement your study materials.


I am interested in being a online instructor. Do you have any vacancies?
Elearning-Avenue only provides online courses for your purchase and does not offer any job vacancies.


I have questions not answered here. Whom can I call or email?
You may contact our Customer Support here.

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